Privacy Policy

Effective Date: 15 May 2025

At Complete Property Services (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We may collect the following personal information:

Your full name
Contact details such as phone number and email address
Property address or service location
Details related to the services we provide to you
Billing and payment details
Any correspondence or communication between you and us
Feedback, reviews, or testimonials

2. How We Collect Information

We collect your personal information in the following ways:

Directly from you via phone, email, online enquiry forms, or social media
When you request a quote, make a booking, or engage our services
From third parties such as real estate agents or landlords (where applicable and with your consent)
From publicly available sources where relevant

3. Why We Collect Your Information

We collect your personal information to:

Deliver our property services, such as cleaning, maintenance, and repairs
Provide accurate quotes and manage bookings
Process payments and issue invoices
Communicate with you about your service or enquiry
Improve our services and customer experience
Comply with legal and regulatory requirements

4. Disclosure of Information

We may disclose your information to:

Our team members and trusted contractors involved in providing your service
Third-party service providers such as payment processors or IT support
Real estate agents, landlords, or tenants (if applicable to the service)
Legal or regulatory bodies when required by law

All third parties we engage are required to maintain the confidentiality of your information.

5. Data Security

We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure systems and limiting access to authorised personnel only.

6. Access and Correction

You can request access to the personal information we hold about you or ask for corrections if it’s inaccurate, out-of-date, or incomplete.

To make a request, please contact us via the details below.

7. Website and Cookies

When you visit our website, we may collect basic analytics through cookies to better understand user behaviour and improve site performance. You can control or disable cookies through your browser settings.

8. Policy Updates

We may update this Privacy Policy periodically. The current version will always be available by request or via our communications with you.

9. Contact Us

If you have any questions, concerns, or wish to access or correct your personal information, please contact:

Complete Property Services
📧 Email: completepropertyservices2830@gmail.com
📞 Phone: 0418 282 396